Services

Fulfillment visibility for TuneYa Store orders

We integrate with authorized carrier systems to monitor packages we ship or coordinate, notify customers of delivery progress, and retrieve proof-of-delivery records when carriers make them available.

服务

TuneYa Store 订单的履约可视化服务

我们对接授权承运商系统，监控本公司发运或协调的包裹，向客户同步派送进度，并在承运商提供投递证明时进行获取与归档。

1. Multi-carrier tracking

Tracking numbers related to our orders may be registered with multi-carrier platforms (for example 17TRACK or similar) and/or queried directly from carriers such as UPS, FedEx, and USPS. Purpose: obtain shipment status, exceptions, and delivery confirmation.

1. 多承运商轨迹查询

与本公司订单相关的运单号，可能注册到多承运商平台（如 17TRACK 等），和/或直接查询 UPS、FedEx、USPS 等承运商接口。用途：获取状态、异常与签收确认。

2. Proof of delivery (POD) retrieval

After a package is marked delivered, our systems may request POD letters, signature information, or delivery confirmation documents from the carrier’s official API, when available and permitted. POD files are stored for customer service, dispute handling, and internal audit.

2. 投递证明（POD）获取

包裹显示已妥投后，系统可在承运商官方 API 允许的范围内请求投递证明信、签收信息或确认文件，并归档用于客服、争议处理与内部审计。

3. Customer support workflow

Customers contacting support@tuneyastore.com may request delivery status or POD for their own orders. We verify order ownership before sharing documents.

3. 客户支持流程

客户可通过 support@tuneyastore.com 查询本人订单的物流状态或投递证明。我们在核验订单归属后再提供相关文件。

4. Scope limitation (important for API reviewers)

APIs are used only for shipments connected to our company and customers.
We do not offer a public unrestricted tracking search for arbitrary third-party numbers.
We comply with each carrier’s terms, branding, and data-use restrictions.
Access credentials are stored securely and are not shared publicly.

4. 使用范围限制（供 API 审核参考）

接口仅用于与本公司及客户相关的运单。
不提供面向公众的任意第三方运单无限制查询。
遵守各承运商条款、品牌与数据使用限制。
访问凭证安全保存，不对外公开。