1. Who we are

This Privacy Policy applies to www.tuneyastore.com and related customer-support and logistics-visibility services operated by Shenzhen Colorful Youjia E-commerce Co., Ltd. (“we”, “us”, “TuneYa Store”).

Contact: support@tuneyastore.com · Phone: +86 150 8335 3651
Address: ROOM 605, UNIT 2, BUILDING 1, LIJING CITY, QIANJIN 2ND ROAD, FUHUA COMMUNITY, XIXIANG STREET, BAOAN DISTRICT, SHENZHEN

2. Information we collect

• Contact data: name, email, phone number when you contact support.
• Order data: order identifiers and shipping details needed to fulfill purchases.
• Shipment data: tracking numbers, carrier names, tracking events, delivery status, and proof-of-delivery records when provided by carriers.
• Technical data: basic server logs (IP address, browser type, timestamps) for security and site reliability.

3. How we use information

• Process and deliver orders.
• Provide shipment status updates and customer support.
• Retrieve and archive proof of delivery for dispute resolution and claims.
• Maintain security, prevent fraud, and comply with legal obligations.
• Integrate with authorized logistics APIs (for example UPS, FedEx, USPS, or multi-carrier tracking providers) solely for shipments related to our business.

4. Legal bases

Depending on applicable law, we process data to perform a contract (order fulfillment), pursue legitimate interests (service quality, fraud prevention, dispute handling), and/or comply with legal requirements. Where consent is required, we will request it.

5. Sharing

We may share necessary data with:

• Parcel carriers and tracking/API providers to obtain tracking and POD information.
• Payment, hosting, and IT service providers acting on our instructions.
• Authorities when required by law.

We do not sell personal information.

6. International transfers

Because carriers and cloud providers may process data outside China, shipment-related data may be transferred internationally under appropriate safeguards and each provider’s terms.

7. Retention

We retain order and shipment records (including POD where available) for as long as needed for customer service, accounting, dispute handling, and legal retention requirements, then delete or anonymize them when no longer necessary.

8. Security

We apply reasonable administrative and technical measures to protect credentials and customer data, including restricted access to API keys and encrypted transport (HTTPS).

9. Your rights

Subject to applicable law, you may request access, correction, deletion, or restriction of your personal data, and you may contact us about privacy questions at support@tuneyastore.com.

10. Children

Our services are directed to businesses and adult customers. We do not knowingly collect data from children.

11. Changes

We may update this Policy by posting a revised version on this page with an updated date.

1. 我们是谁

本隐私政策适用于 www.tuneyastore.com 以及由深圳多彩优家电子商务有限公司 （“我们”“本公司”“TuneYa Store”）运营的相关客服与物流可视化服务。

联系邮箱：support@tuneyastore.com · 电话：+86 150 8335 3651
地址：深圳市宝安区西乡街道富华社区前进二路丽景城1栋二单元605

2. 我们收集的信息

• 联系信息：您联系客服时提供的姓名、邮箱、电话。
• 订单信息：履约所需的订单标识与配送信息。
• 物流信息：运单号、承运商、轨迹节点、签收状态，以及承运商提供的投递证明。
• 技术信息：用于安全与稳定性的基础服务器日志（IP、浏览器类型、时间戳等）。

3. 使用目的

• 处理与交付订单；
• 提供物流状态查询与客户支持；
• 获取并归档投递证明，用于争议与理赔；
• 保障安全、防范欺诈并履行法定义务；
• 对接授权物流 API（如 UPS、FedEx、USPS 或多承运商轨迹服务），且仅限本公司业务相关运单。

4. 共享

我们可能向承运商/轨迹服务商、支付与托管服务商，以及依法有权机关共享必要信息。我们不出售个人信息。

5. 保存与安全

订单与物流记录（含 POD）将在客服、财务、争议处理及法律要求所需期限内保存，并采取合理安全措施保护 API 凭证与客户数据。

6. 您的权利

在适用法律允许范围内，您可申请查阅、更正、删除或限制处理个人信息，并可通过 support@tuneyastore.com 联系我们。

7. 政策更新

我们可能更新本政策，并在本页面公布修订版本与更新日期。